Samsoe Samsoe E-commerce Platform

Project Overview

Samsoe Samsoe, a renowned international fashion brand known for their contemporary Scandinavian designs, partnered with Zautre to take over the maintenance and enhancement of their existing Salesforce Commerce Cloud platform. What began as a maintenance transition quickly evolved into a trusted long-term technology partnership.

The Challenge

Samsoe Samsoe faced several critical challenges:

• Maintenance Transition Risk: They needed to switch from their previous integrator with zero disruption to business operations
• Platform Performance Issues: The existing implementation had speed and stability concerns, particularly during high-traffic periods
• Product Information Management: Inefficient PIM processes were slowing down time-to-market for new products
• International Expansion Support: Their growing global presence required enhanced multi-currency and multi-language capabilities

Our Solution

Seamless Maintenance Transition

We executed a smooth transition to become Samsoe Samsoe’s dedicated SFCC maintenance partner:

• Rapid Knowledge Acquisition: Completed comprehensive platform knowledge transfer in just 4 weeks
• Zero-Downtime Transition: Maintained 100% platform availability throughout the transition period
• Process Improvement: Implemented enhanced development, testing, and deployment workflows
• Documentation Development: Created robust technical documentation in parallel with the transition

inriver PIM Integration

After successfully taking over maintenance, we implemented a sophisticated product information management solution:

• Centralized Product Data: Created a single source of truth for all product information across markets
• Automated Content Workflows: Streamlined product enrichment and publishing processes
• Advanced Digital Asset Management: Enabled efficient handling of product images and media
• Localization Support: Facilitated easy management of multi-language product information

Continuous Platform Enhancement

We continuously improved the existing platform with new features and optimizations:

• Payment System Enhancement: Refined the Adyen integration for better localized payment support
• Performance Optimization: Implemented advanced caching and code efficiency improvements
• Enhanced Security: Deployed reCAPTCHA, data encryption, and PSD2-compliant checkout flows
• OMS Data Flow Refinement: Streamlined order management processes for operational efficiency

Partnership Evolution

What began as a maintenance transition has evolved into a long-term partnership. Zautre worked with Samsoe Samsoe for more than a three years providing continuous optimization and feature development, with initiatives focused on personalization capabilities and implementing conversational commerce solutions to further enhance their customer experience.